BT – Bluetooth
Pairing – Connection between PC & phone device, usually refers to BT pairing
Phone projecting = phone mirroring
Issue: When using BT headset, no call audio is routed to my PC or my headset
If the headset includes a connecting USB dongle – connect the dongle to the PC and enjoy the ability to use the BT headset with the app
If no USB dongle is included there is no current support for BT headset that is connected directly to the PC through the BT settings (BT technical limitation)
Issue: While performing a call and restart, sign off or hibernate is done, call doesn’t route back to the phone automatically.
Solution: Switch the call to a private mode manually before doing one of the above actions
Issue: Cannot search contact by number
Solution: By design, only search by name of a contact is currently supported
Issue: I do not hear the sound when projecting the phone to my PC
Solution: Audio “Mirroring” is not supported in this version. Audio, that is not phone call audio, will be sounded from the phone instead of the PC
Issue: My app does not automatically start although I had set it to launch on startup
Solution: This is a known behavior for some devices
In case none of the above are helpful, please provide a detailed description of your issue, along with logs and screen shots. Please zip and send it to: Virtoo Support Team.
Where can I find the app logs?
Log files, named "scremote.core*.log" and "scremote.core.1.log" can be found under Windows Temp directory.
- Right-click on the Start button and then choose Run
- In the Run window or search box, type the following command exactly: %temp% and press "Enter"