Q: What are the minimum hardware and software requirements for Virtoo app?

A: For a successful setup and usage, Virtoo app needs certain hardware and software components to be present on a computer and a phone device:

- Windows 10 64-bit

- Wi-Fi card with Wi-Fi direct support

- Bluetooth 4 or higher

- Android 5 or higher

 

Q: I encounter an error during app setup, how can I proceed?

A:  Ensure the following: 

             - Your PC and phone meet the minimum system requirements

             - Wi-Fi and Bluetooth components are turned ON on both Windows and phone devices

 

Q: The app was installed successfully but pairing process between PC and phone fails.

A: You can refer to Virtoo troubleshooting guide here

 

Q: How can I check my Wi-Fi component meets the minimum requirements?

A: Please refer to Virtoo troubleshooting guide here

Q: Is 32-bit app version available for Windows 10?

A: Only 64-bit is currently supported

 

Q: Where on my PC can I find call recorded files?

A: Call recording files location is Windows 10 "Document" folder.

     The call recording file name looks like "Call recording_ ***.wav"

 

Q: I installed the app but encounter an issue. How can I resolve it?

A:  Read the Troubleshooting Guide first. In case the issue you encounter is not listed in the Troubleshooting Guide, collect application logs and make the screen snapshot, zip and send it to: feedback@screenovate.com

Q: Where can I find the app logs?

A: Log file, named "scremote.core*.log" can be found under Windows Temp directory

     How to locate Temp directory in Windows

- Right-click on the Start button and then choose Run

- In the Run window or search box, type the following command exactly: %temp% and press "Enter"

Q: Does Wi-Fi adapter on my PC support Wi-Fi direct?

A: Run the following command from the command line:

 Netsh wlan show drivers

If the command output looks like below, your Wi-Fi module supports Wi-Fi direct.

Wireless Display supported: Yes

 

Q: What version of the Bluetooth standard does my PC [running Windows] support?

A:  Follow these steps:

In the Run Command window type devmgmt.msc and then press enter. If you now prompted to confirm this step due to the Windows security settings on your computer just click the “Yes” button

 

In the Device Manager expand the Bluetooth category. Look for the Bluetooth adapter device. Its name will vary depending on your exact hardware but it will usually refer to something such as "Bluetooth Radio" or, "Bluetooth Adapter"

Double click to open the properties of the Bluetooth adapter device. Navigate to “Advanced” tab as shown below.

What you need to locate in this screen is the “LMP version”.

Use the table below to translate the LMP version of your Bluetooth adapter to the actual revision of Bluetooth supported. In the example above the number is 6.1280. As the LMP table below shows, any LMP number starting with 6 indicates that your adapter supports up to and including version 4 of the Bluetooth standard

LMP Bluetooth Version

6 - Bluetooth 4.0

7 - Bluetooth 4.1

8 - Bluetooth 4.2

9 - Bluetooth 5

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